Service Request Management (SRM) is a critical component of IT Service Management (ITSM) that enables organizations to handle user requests efficiently and effectively. By standardizing processes for new service requests, IT access, and routine tasks, SRM enhances:
✔ Service quality
✔ User satisfaction
✔ Operational efficiency

Key Components of SRM:

🔹 Service Requests
– Formal requests for new services or access
– Examples: Password resets, software installations, hardware upgrades

🔹 Incidents
– Unplanned service disruptions requiring urgent resolution
– Examples: Network outages, login failures

🔹 Problems
– Root causes of recurring incidents
– Examples: Bugs causing repeated system crashes

🔹 Changes
– Modifications to IT infrastructure or services
– Examples: System upgrades, server migrations

By implementing a robust SRM process, organizations can streamline operations, reduce downtime, and deliver better service experiences.

How does your organization manage service requests? Share your experiences in the comments! 👇

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